FAQ
Questions?
We have the answers.
Here you will find everything you need to know about booking, your stay and our apartments.
Booking & payment
You can book our serviced apartments from one month. The maximum rental period is 6 months.
As soon as you have chosen a period. The calculation shows rent, final cleaning, deposit and the due dates before you send anything.
The first instalment is paid through a payment link once the contract is concluded. The deposit follows before you arrive, and after that you pay monthly. The final cleaning sits on the last rent instalment.
Yes. For all stays from one month, a deposit of € 500 is required.
The contract comes into effect in two steps:
- Until you sign, you can withdraw at any time, at no cost and without giving a reason.
- The booking becomes binding with your digital signature and the payment of the first instalment.
- After that the fixed-term rental agreement applies for the period agreed; what is possible in exceptional cases is set out in it.
Arrival & check-in
Check-in is flexible and contactless. Once you have completed the online check-in, you receive your personal access codes by email on the day of your arrival.
Your apartment is available to you from 15:00 on the day of arrival.
We send your personal PIN code by email on the day of your arrival, shortly before 15:00.
Yes. For a stay of at least one month we issue the landlord’s confirmation of residence, the Wohnungsgeberbescheinigung, which you need in order to register.
Please let us know before you arrive so that we can prepare the confirmation in time.
Free parking is available on Waldecker Straße and in the surrounding streets.
Please note that different parking rules apply on Waldecker Straße on market days (Wednesday and Saturday).
Apartment & amenities
Our fully equipped serviced apartments offer everything you need for a comfortable stay.
The amenities include, among other things:
- fully equipped kitchen with crockery, cutlery, pots and cooking utensils
- hob, microwave, toaster, kettle, coffee machine and fridge with freezer compartment
- a dishwasher as well, depending on the apartment
- smart TV
- free Wi-Fi
- iron
- hairdryer
Yes. Free high-speed Wi-Fi is available in all apartments throughout your stay.
Yes. Bed linen and towels are included in the rent and are changed regularly as part of our 14-day cleaning service.
Yes. Every 14 days we clean your apartment and change the bed linen and towels.
Yes. Free washing machines are available in the basement. You will also find drying racks and washing lines there.
Yes. All apartments have a fully equipped kitchen with crockery, cutlery, glasses, cookware and the most important kitchen appliances. That way you can cook for yourself at any time.
Unfortunately, pets are not permitted in our apartments.
No. All our apartments are non-smoking. Smoking is not permitted.
We are happy to check whether your apartment is available beyond your original booking period. Just send us a message in good time.
Yes. For the duration of your stay you receive your own doorbell nameplate and a personal letterbox.
Yes. During your stay you can have mail and parcels sent to your apartment address.
General questions
Our serviced apartments are ideal for business travellers, project staff, commuters, expats and anyone who wants to live comfortably for several weeks or months. They offer the comfort of a fully equipped home and the flexibility of a hotel.
A serviced apartment gives you more space and privacy than a classic hotel room. Thanks to the fully equipped kitchen, the living area and the regular cleaning service, it is particularly suited to longer stays and temporary living.
No. Our apartments are occupied year-round, so a viewing would mean walking into someone else’s home.
You see more beforehand than a viewing would show: every apartment page has at least 12 photos of the apartment, plus the floor area, the layout, the bathrooms and the full list of what is included.
And you pay nothing up front. Your enquiry is non-binding, and the first payment is only due once the fixed-term tenancy agreement has been signed.
Yes. All utilities are already included in the rent. These are electricity, water, heating, Wi-Fi and the cleaning every 14 days including the change of linen.
Yes. Our serviced apartments are regularly booked by companies for employees, project teams or commuters.
Throughout your stay we are always happy to help with any questions or concerns.
When the short answer isn't enough.
Some topics require more than one paragraph. On these pages, you'll find background information, details, and everything else you need to know.
Temporary living in Cologne
The answers above assume it is clear what temporary living actually means. If it is not: minimum stay, price and type of contract explained at length.
Corporate housing in Cologne
When your employer books and receives the invoice, a few things work differently. Which ones, and what the company needs in order to do it.
For relocation agencies and companies
For agencies placing people regularly: several apartments at one address, recurring bookings and a named contact.
